1. How do I make a deposit to my account?
2. How long does it take to process my deposit?
3. How do I cash out my winnings?
4. What are the deposit limits?
5. What are the gambling limits?
6. How do I make a credit card deposit? Is it secure?
7. How do I send money through Western Union?
8. How do I send a Wire Transfer?
9. Who is "Intersafe Global LLC"?
10. What should I do if I submitted a deposit but I do not see the amount in my bankroll?
11. What is the Address Verification System (AVS)?

1. How do I make a deposit to my account?  

In order to make a deposit you must first download our software by clicking  anywhere throughout our web site. Then you need to open your real money account. 

If you have done this and received your user name and password for real money, you are ready to make a deposit to your Casino bankroll: 

· Start the Casino program 
· Enter your real user name and password in the "connect" screen 
· Select "Cashier" and then select the "Deposit" screen 
· Select the desired deposit method 

We strongly recommend using your credit card for making a deposit. We use the latest encryption and protection technologies to assure your credit card data is fully protected. There is nothing to worry about - submitting your credit card information on our secure form is probably safer than using your card at your local gas station. Learn here more about making a credit card deposit. 

For further information about the different deposit methods click here: 

• Credit Cards - Online or by Fax

• Western Union

• Wire Transfer

2. How long does it take to process my deposit?  

Credit card deposit: your account will be credited within 2-5 minutes. 
Western Union deposit: once we receive your e-mail message informing us of the transfer it will take up to 5 minutes to credit your account. 
Wire transfer: a wire transfer will take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer. 
Check: a check may take over a month to process due to slow mail service and clearing time. 
 
3. How do I cash out my winnings? 
  
In order to cash out money from your account go to the Cashier and select the "cash out" screen. All cashout requests processed after 5 business days. 
The money you cash out will be refunded to your credit card account. 
  
All cash out requests are automatically refunded to your credit card account. This policy protects our clients from credit card fraud, and eliminates the unauthorized use of credit cards. It is also the quickest way to pay winnings, and most convenient to our clients. There are no charges for credit card refund, and the full amount will be refunded to your card. 
  
The refund will be made to your credit card only up to the total amount that was deposited with that credit card. If you have cashed out more than your total deposits, the balance of your cash out request (which was not refunded to your credit card) will be sent as a bank draft or wire transfer, according to your selection (company checks are not available). This limitation on the amount that can be refunded to your credit card is imposed by the credit card companies, and is not in our control.  
  
Bank drafts are bank-issued checks which only you may cash. They are sent by mail to the mailing address you supplied when opening your account. There are no charges imposed on bank draft cashouts.  
  
Wire transfers are electronic fund transfers that go directly to your bank account. If you select Wire transfer as the preferred method for receiving the balance of your cash out, you will be asked to send us further information such as account number, bank name etc. There are no charges imposed on wire transfer cashouts.
Cashout limits:
The minimum amount for a wire transfer cashout is $30, and for bank draft cashout is $10. If you have requested a cashout lower than these minimum amounts, the requested cashout will not be processed, and the ammount will be added to your casino bankroll. 
  
You can track the status of your cash out requests on your PC, by entering the Cashier in our casino and selecting the "cashout" screen.  

 
4. What are the deposit limits?  

The limits are as follows:  

Credit Cards 
Minimum single deposit $50  
Maximum single deposit $1000  

Western Union 
Minimum single deposit $50 
No maximum limit 

Wire Transfer 
Minimum single deposit $100 
No maximum limit

Both we and Intersafe Global LLC (our E-Cash operator) reserve the right to change these limits and set different limits for individual players according to credit history. If you want to increase your deposit limits, please contact support@cassava.net. 

 
5. What are the gambling limits?  
 
The table limits are as follows: 

Roulette:  
the minimum bet is $1 and the maximum bet is $250 (you may place a maximum total of $250 on the table, in any combination of $1, $5 and $50 chips) and $100 on any one spot. 
  
Blackjack:  
the minimum bet is $1 and the maximum initial bet is $250. You can increase the initial bet by doubling down or taking insurance (if you are not familiar with these terms, go to our Help file by selecting "help" or pressing F1 in our casino). 
  
Slots:  
the minimum bet is $0.25 and the maximum bet is $3. 
  
Video poker:  
the minimum bet is $1 and the maximum bet is $5.
  
Baccarat:  
the minimum bet is $1 and the maximum bet is $250.

 
6. How do I make a credit card deposit? Is it secure? 
  
We strongly recommend using our secure on-line credit card system. It is quick, user friendly, and completely secure. We use SSL technology for securing our transaction server and MD5 encryption technology for the data transfer. It is probably safer than using a credit card at your local gas station. 
  
If you are still not convinced, we do offer the option of printing out the deposit form and faxing it to us. 
  
Before you make a deposit you must first download our software and have your real account opened. 
  
Credit card deposit by on-line secure form: 

1. Start the Casino program

2. Enter your real money user name and password in the "Login" screen

3. Go to the "Cashier"

4. Select "Credit cards". You will see a form with the logo of Intersafe Global LLC, which is the company we use for E-Cash services.

5. Enter all the information in the on-line form carefully and click SUBMIT.

6. You will receive a serial number for your deposit. We recommend that you make a note of this number for future reference.

Credit card deposit by fax: 

1. Start the Casino program

2. Enter your real money user name and password in the "Login" screen

3. Go to the "Cashier"

4. Select "Credit cards by Fax". You will see a form on your Notepad with the logo of Intersafe Global LLC, which is the company we use for E-Cash services.

5. In your Notepad, go to File/Print. This will print out the form.

6. Enter all the information and fax the form to 1-268-460-8425.

If you wish to provide your credit card details by phone, send an e-mail to support@cassava.net, with your full name, real-money user name and telephone number. Our customer service specialists will contact you promptly.  

7. How do I make a deposit through Western Union?  

To deposit money to your account go to the nearest Western Union location (you can locate the agent closest to you at their World Wide Web Internet site or call toll- free 24-hours a day 1-800-325-6000),  and fill out the blue "To Send a Quick Pay" form . 

IMPORTANT! In the Quick Pay form fill in the following: 
 

Pay to: SWISS AMERICAN BANK  
Locale/Code City: SWISSAMERICAN, AQ  
Name of account: INTERSAFE GLOBAL LLC  
Account number: 1641101 
Reference number: fill in your real money user name.  
This information will help us identify the transfer and forward the funds to your account. 

VERY IMPORTANT! After sending the money, send us an e-mail with the following details: 
* Full name 
* Full address  
* Telephone number 
* Name of the Western Union location the money was sent from 
* Transfer reference number (MTCN) 
* Amount that was transferred 
These details are necessary for us to verify the transfer and credit your account.
  
 
8. How do I make a deposit by Wire Transfer?  

To make a deposit to your account by means of wire transfer, instruct your bank to forward the transfer to:  

InterSafe Global LLC 
Account number 1641101 
Swiss American Bank 
St. John's, Antigua 

The transfer can be carried out from any bank in the world, through one of the corresponding banks listed below. We suggest that you print out this page and take it to your bank, they'll know what to do with it. 

IMPORTANT: In details of payment indicate your username. This information will help us identify the transfer and forward the funds to your account.  

List of corresponding banks: 

Chase Manhattan Bank  
1 Chase Manhattan Plaza, New York, NY 10081, USA  
Swift Code: C H A S U S 3 3  
ABA #021000021 for credit to Account #001-1-879293 in the name of Swiss American Bank Ltd.,( Antigua) for further credit to InterSafe Global LLC. A/C #1641101.  

Bank of Bermuda - Hamilton  
Head Office, 6 Front Street, City of Hamilton 5-31, BERMUDA  
Credit Account in the name of Swiss American Bank Ltd., (Antigua) to the attention of Pamela Francis for further credit to InterSafe Global LLC. A/C #1641101.  

Bank of Bermuda International, New York  
350 Park Avenue, New York, N.Y. 10022, USA  
SWIFT CODE: B B D A U S 3 3  
Credit Account in the name of Swiss American Bank Ltd., (Antigua) for further credit to InterSafe Global LLC. A/C #1641101. 
 
9. Who is "Intersafe Global LLC"?  

InterSafe Global specializes in secure Internet transaction processing and is the company that provides E-Cash service for us. When our clients want to make a deposit to their casino bankroll, this is done through Intersafe Global. Your credit card will be charged to Intersafe Global and this is the name that will appear on your credit card statement. Some times you will find the name of a city on your credit card system, together with the name of Intersafe Global. This is because Intersafe Global has several gateways to the banking system, all over the world.  
For more information please go to http://www.intersafeglobal.com/ 
 
10. What should I do if I submitted a deposit but I do not see the amount in my bankroll?  

When you submit a credit card deposit it should be credited into your account within 2-5 minutes. If the deposit was rejected, we will notify you immediately by e-mail. If you do not see the money in your casino bankroll, check your e-mail box. If there is no message from us, contact our support team. 
 
11. What is the Address Verification System (AVS)? 

AVS is one of the security measures we use to prevent credit card fraud. 
When you submit a credit card deposit we compare your address with the address registered for this card in the bank.  
If your deposit was rejected by the AVS system (you will be notified by e-mail of this) you must check the address you have entered and make sure your bank has the correct address.