1. What do I have to do in order to play at the Casino? 
2. How long is the download process? 
3. What are the system requirements? 
4. Can I use the Casino with Web TV, Macs or Windows 3.11? 
5. How do I use the Casino with AOL? 
6. What should I do if my monitor looks fuzzy and the color is not clear?
7. What should I do if I receive one of the following error messages: 

   a. "General net error"  
   b. "Can not find default browser"  
   c. "Error creating socket"  
   d. "Corrupt installation detected"  
   e. "Connection timed out"

8. What should I do if I can't find the casino.exe icon on my desktop? 
9. What should I do if  I did not receive my username and password? 
10. What should I do if I get a message "username and password not found"?

In order to play you must first go through our quick download process. You can do this by clicking  anywhere in this web site. You will be asked to enter your full name and Email address. The download will take about 20 minutes and during this time we will send you your username and password for accessing your account. Once the download is complete, you will have our icon on your desktop. You will go through a short installation and at the end of it you will be at our gambling lobby.  

All you have to do is click  and the process will begin, you will be told what to do at each step. 
 
2. How long is the download process?  

According to our clients report, the approximate download time is 15-20 minutes. The size of the download file is about 3MB. 
 
3. What are the system requirements?  

Windows 95 and higher  (Currently we do not support Windows 3.11, Macintosh and Web TV) 

For best results your monitor should be set to 600 X 800 pixels and high color (16 bit) or more. 
 
4. Can I use the Casino with Web TV, Macs or Windows 3.11?  

We are sorry but our software requires Windows 95 and higher and therefore will not work with any of these systems. 
 
5. How do I use the Casino with AOL?  

To use the Casino with AOL as your Internet supplier, you have to use AOL version 3.0 for Windows 95 or later.
 
To determine if you are using AOL version 3.0, use either of the following  
methods: 

1. Click the on the start menu at the bottom left corner of your screen. Select settings and then click on control panel. 
   Double click on add/remove programs  You will see a list of programs, AOL will also show there and include the version.
     
2. On the AOL Help menu, click 'About AOL'. 
   Verify that AOL for Windows 95 is listed. 
   If AOL for Windows 95 is not listed, contact AOL for an updated version of the AOL software. 

Here's what you have to do in order to set your monitor (PC screen) to the required setting: 

1. Place the mouse anywhere on any free space the Desktop but not on an  icon.  
2. Click with the right hand mouse button.  
3. Go to "properties".  
4. Go to "Settings".  
5. In "Desktop area" move the arrow until you see "600 X 800 pixels".  
6. In "Color palette" choose "high color (16 bit)" or more.  
7. In "Font size" select "small fonts"  
8. Press "OK" or "apply".  
9. You will probably be asked to restart your computer - click "yes".  
10. After your computer restarts, re-connect to the Internet and connect again to the Casino. You should be able to view our program correctly.

This error message is coming up because you are trying to run our software without being connected to the internet. 
 
You must first connect to the internet by opening your browser and then run our software. 
 
7b. What should I do if I receive a message "Can not find default browser"? 

This error message is coming up because you are trying to run our software without being connected to the internet. 
 
You must first connect to the internet by opening your browser and then run our software. 
 
7c. What should I do if I receive a message "Error creating socket"?  

This is a problem that some of our AOL users come across. To use the Casino with AOL as your Internet supplier, you have to use AOL version 3.0 for Windows 95 or later. 

To determine if you are using AOL version 3.0, use either of the following  
methods: 

1. Click the on the start menu at the bottom left corner of your screen.  Select settings and then click on control panel. Double click on add/remove programs. You will see a list of programs, AOL will also show there and include the version. 
2. On the AOL Help menu, click 'About AOL'. Verify that AOL for Windows 95 is listed. 

If you are not connected through AOL and you receive this message, your connection with Internet Service Provider is corrupted. Re-establish your connection with your ISP, and then re-connect to the Casino. 
 
7d. What should I do if I receive a message "corrupt installation detected"? 

This is a problem that some clients who are using a non English version of Windows come across when clicking on the 'casino.exe' icon on their desktop. In order to overcome the problem, all you have to do is copy the file to any folder in your hard drive.  

1. Click once on the icon on your desktop. 
2. It should appear highlighted.
3. Click the right mouse button and choose copy.
4. Double click on 'My computer'.
5. Click on [C:].
6. Click the left mouse button while the pointer is over a free space in the white window.
7. Click the right mouse button.
8. Choose paste
9. Now the file will appear inside the window. Double click on it.

This problem can be caused by heavy internet traffic. AOL users are normally the only ones who come across this problem. If you received this message, try to re-connect to the Casino again.  
 
8. What should I do if I can't find the casino.exe icon on my desktop?  

If the 'casino.exe' icon is not on your desktop and you can't remember where you saved it, please follow these steps: 
 

1. Click on the START menu at the bottom left corner of your screen. 
2. Choose "Find" then "Files or folders". 
3. Where it says "named", type in casino.exe and click "Find now". 
4. The computer will now search for the file. 
5. If you get a file casino.exe under name in the white window, it means  the file was found. Double click on it. 
6. If the computer has finished the search and there is no file name in the window, it means the file was not found. In this case if you do not have  another hard drive (except c:) you will have to go through the download process again. 

Please, send us your name, address, phone number and e-mail under which you have registered to support@cassava.net and request your username and password. 
 
10. What should I do if I receive a message "username and password not found"?  

It is possible that you are trying to enter the demo game with a real username and password or enter the real game with a demo username and password. Please, send us your name, address, phone number and e-mail under which you have registered to support@cassava.net  and request your username and password.